Refund Policy

Last updated: 2026-01-27

1. Contact

This section addresses refund requests and required documentation for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

2. Eligibility

This section addresses eligible programs, cooling-off for consumers in Korea where applicable, and non-refundable items for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein. This section addresses eligible programs, cooling-off for consumers in Korea where applicable, and non-refundable items for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

3. Exceptions

This section addresses exceptions for commenced services, custom enterprise work, and third-party fees for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein. This section addresses exceptions for commenced services, custom enterprise work, and third-party fees for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

4. Scope

This section addresses which purchases and geographies are covered for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

5. Process

This section addresses step-by-step refund process including verification and communication windows for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein. This section addresses step-by-step refund process including verification and communication windows for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

6. Timeframe

This section addresses processing windows for review and remittance methods for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

7. Partial refunds

This section addresses pro-rata calculations where mandated for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

8. Chargebacks and disputes

This section addresses good-faith dispute resolution before card network disputes for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

9. Cohort transfers

This section addresses transfer to another cohort as alternative remedy for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

10. Taxes and fees

This section addresses handling of taxes and non-refundable processing surcharges if any for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.

11. Recordkeeping

This section addresses records retained for audit and regulatory inquiries for participants, enterprise clients, and visitors engaging with FlowLatch Academy services hosted at open-feed.one. The provisions are written for an enterprise contracting posture and reference Republic of Korea law where consumer or business disputes may arise. Operational teams should retain correspondence related to enrollment, billing inquiries without payment processing on this static site, and technical support tickets. Nothing in these materials constitutes legal advice; entities with complex regulatory profiles should obtain counsel familiar with their sector. We describe practical obligations, timelines, and escalation paths in plain language while preserving precision for procurement and security reviewers. Where national statutes impose mandatory rights, those statutes prevail over any conflicting sentence herein.